COVID-19 SAFETY MEASURES

SOUL HAVE IMPLEMENTED THE FOLLOWING PROTOCOLS

100% Contactless check-in / check-out including information file

We have digitalised our check-in and check-out procedures.

We have replaced our room & house info folder with our very own SOUL APP, available on Android & IOS.

 

Cleaning & sanitation measures:

All surfaces are cleaned and sanitised frequently with appropriate disinfectants. 

Good hand hygiene is encouraged and sanitiser is available throughout the property.

Room cleaning measures:

Frequently touched surfaces are sanitised more regularly. 

We ventilate all rooms during cleaning and use the highest temperature setting when doing laundry.

Housekeeping services are now on request only

 

Kitchen and food:

Our dining area is spaced out to encourage social distancing. Outdoor dining is encouraged (weather permitted).

We also offer plated food options rather than self-serve from buffets. 

We practice strict sanitation in our kitchen.

 

Our teams are trained and protected:

We screen our staff daily for any Covid-19 symptoms.

Our staff are trained on best hygiene practices.

The prescribed PPE is supplied to our team to safely manage their tasks.

Temperature Screening:

Industry protocols require that we should measure your temperature daily with a non-contact thermometer.

Please help us to make this a quick and easy task.

GUESTS CAN HELP BY DOING THE FOLLOWING

Wear a mask when outside your room or in public areas:

We can all protect each other by wearing masks around staff or guests not in your party. Thus, masks are required at all times in all public areas unless eating, drinking and swimming. A health survey is sent before arrival.

Maintain social distancing:

Please keep your distance from others as far as possible.

A minimum of 2 meters is set as a guideline.

Avoid handshakes, hugs and direct contact where possible.

Dining:

Outdoor dining is encourage (weather permitted).

Breakfast trays are offered in the comfort of your own room.